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Customer Reviews
PETALS N BUDS METCHOSIN FLORIST
Local Langford, BC florist
Average Customer Rating: 4.7 of 5 stars. (67 reviews)
Date: Dec 18, 2018
Name:

State/Province: BC

Flowers were supposed to be delivered on the 15th in time for my birthday on the 16th--arrived 8ish p.m. on the 17th--not impressed and my son was disappointed.
Date: Dec 14, 2018
Name:

State/Province: ON

Had some confusion on area etc.. but was of no fault of the business. The person communicated with was pleasant and created a beautiful gourmet gift basket for the birthday gal we had ordered for and also created a beautiful bouquet for the people who were picking up the gift basket.. All turned out wonderfully!! thank you for all your efforts and beyond :)
Date: Dec 14, 2018
Name:

State/Province: CA

Bouquet was a gift. Was told it was beautiful. I live in Ontario found your place online, liked the name. Was told you went out of your way to deliver. Thank you so much
Date: Nov 07, 2018
Name:

State/Province: BC

Did not look like the picture at all
nicole's Reply:
Date: Nov 07, 2018, 4:50 pm

Hi Colin, I am sorry do you did not like your flowers. We did use beautiful fall blooms but its been a while, so we can not find an image of your exact design we did. I think we must have upgraded the container used because we don't have the four inch glass cubes displayed in the image you ordered. I was hoping that the beauty of the bouquet would overshadow the image you chose. Sorry for your inconvenience.
Date: Oct 23, 2018
Name:

State/Province: BC

I really like the flower arrangements and prompt service.
Date: Oct 15, 2018
Name:

State/Province: BC

great service and the receiver love her gift.
Date: Oct 11, 2018
Name:

State/Province: BC

Great service. Very straight forward. I accidentally gave the wrong address but you still managed to deliver the flowers. Thank you.
Date: Oct 05, 2018
Name:

State/Province: BC

Prompt and Friendly service my Friend Marlene loved her birthday present. Another great job Tara! Thank you very much! :)
Date: Sep 28, 2018
Name:

State/Province: BC

I am going to give a good review because although my order did not deliver on time Tara was very responsive and apologized. Anyone can make an error and all of us should be forgiven but a good business person says sorry. Thank you Tara for being a good business person. I will place an order again!
Tara's Reply:
Date: Sep 29, 2018, 12:53 pm

Thank you. We appreciate you.
Date: Jul 26, 2018
Name:

State/Province: BC

n/a
Date: Jul 25, 2018
Name:

State/Province: NS

I was very pleased with every aspect of service. The flower arrangement was lovely!
Date: Jul 08, 2018
Name:

State/Province: CA

They did an amazing job in such a short time's notice! Will definitely be using their service again in the future!
Date: Jun 18, 2018
Name:

State/Province: BC

Ordered for same-day delivery. It did not get received until mid the next day. Not good value.
Tara's Reply:
Date: Jun 19, 2018, 11:54 am

Sorry you felt this way. You ordered on Sunday for Sunday which is a day we are closed and received your flowers the next business day we were open (Monday). We believe you received what you ordered and is was a beautiful bouquet, very good value.
Tara's Reply:
Date: Jun 19, 2018, 11:57 am

We are open Monday - Saturday 9 - 7pm and deliver flowers 11:00am - 7pm Monday - Saturday. We will do later deliveries when appropriate for the customer and deliver any time for Weddings and Sympathy Services.
Date: Jun 12, 2018
Name:

State/Province: BC

After talking with my mom (the receiver) I was so happy to hear that the bouquet was full of impressive flowers and lasted a long time. I was originally unhappy with the service, but I can now see that it was a very high quality product. I would order here again based on my mom’s review!
Date: May 29, 2018
Name:

State/Province: BC

Love this shop for their flexibility and kindness. I've never called somewhere were its been so personable right off the tip of the iceberg. Really appreciate businesses that are this genuine toward their customers. The girls over there really went an extra mile.
Date: May 28, 2018
Name:

State/Province: BC

After looking at the reviews page I can see that late evening deliveries are standard for this company. This is great for me because my mom works rotating shifts and gets home from work after 8pm. She received her flowers after she got home and she was so happy. Thank you.
Date: May 26, 2018
Name:

State/Province: ON

.
Date: May 25, 2018
Name:

State/Province: BC

very pleased, thank you
Date: May 24, 2018
Name:

State/Province: BC

The Flowers were fantastic you did another amazing job Tara! My mom loved themThank you! :)
Date: May 17, 2018
Name:

State/Province: BC

I absolutely loved my flowers ! They are still doing great . The service was good and I am happy to support the community.
Date: May 14, 2018
Name:

State/Province: BC

Firstly, the flower arrangements are very nice. Delivery of the first one at 9:45 Friday was after I went to bed. Second delivery organized for Sat. didn't arrive until 9ish SUNDAY evening disappointing my son and his wife in Edmonton.
Tara's Reply:
Date: May 14, 2018, 2:41 pm

So sorry for this late delivery. It was not what we hoped for. We were quite busy and worked many over time hours. I am so sorry for your delivery... we will provide your son with a discount on his next order. He will receive this message.
Date: May 14, 2018
Name:

State/Province: BC

The Flowers are still around 4 days after delivery they're beautiful and wonderful Tara! You did another great job! Thank you! Thank you very much! Your a great florist!!
Date: Apr 30, 2018
Name:

State/Province: ON

Petals N Buds was outstanding. Very accommodating and helpful. I will absolutely order flowers from them in the future.
Date: Apr 07, 2018
Name:

State/Province: BC

Customer Service, Quality, Selection. Lady was very kind and understanding in choosing a bouquet for a death in the family. Thank you so much. LD
Date: Apr 07, 2018
Name:

State/Province: NS

Great Customer Service, Environment, Quality, Selection, Wait Time ease of transaction. Thank you!
Date: Apr 02, 2018
Name:

State/Province: AB

Beautiful arrangement of flowers were delivered. Great staff who helped me navigate through the website.
Date: Mar 22, 2018
Name:

State/Province: BC

The service was great
Date: Mar 18, 2018
Name:

State/Province: BC

Beautiful arrangement! Keep up the good work.
Date: Mar 14, 2018
Name:

State/Province: BC

Everything was great...very prompt service and my brother loves the plant. Thanks very much for your service.
Date: Mar 02, 2018
Name:

State/Province: BC

A very nice basket with 4plants. Delivery lady pleasant. Th@nk you
Date: Feb 28, 2018
Name:

State/Province: BC

loved the flexibility and option to plan ahead for the delivery. Very pleased.
Date: Jan 19, 2018
Name:

State/Province: BC

I ordered online for a gift for my aunt in Langford. She is a master gardener and I wanted to send her a special plant. The florist called me to say that the plant I requested was not available and made all efforts to get me an alternative decorated for the season, top marks
Date: Jan 19, 2018
Name:

State/Province: BC

Courteous, compassionate staff called suggesting an excellent substitute for an unavailable flower; the bouquet was declared "beautiful!" by the recipients; delivery timing was perfect.
Date: Jan 05, 2018
Name:

State/Province: AB

The delivery was sent on the correct date and my family members loved it. Thank you :)
Date: Dec 24, 2017
Name:

State/Province: BC

Beautiful holiday arrangement and would recommend your work and services in the future.
Tara's Reply:
Date: Dec 24, 2017, 7:32 pm

Thank you so much. Merry Christmas
Date: Dec 12, 2017
Name:

State/Province: BC

The flowers were perfect and still very fresh ! Thank you !
Date: Sep 26, 2017
Name:

State/Province: BC

The orchid I received for my birthday w as spectacular, as was the pot that contained the plant. The delivery person was very personable and gave me tips to care for the plant. Thank you. Maureen from Sooke
Date: Jul 04, 2017
Name:

State/Province: BC

I was so impressed, not only by the ease of ordering, but with the photo update email I received when the flowers were delivered. My mom with the lighted, and said that the flowers were in such incredible shape they lasted three times longer than usual
Tara's Reply:
Date: Jul 05, 2017, 12:21 pm

Thank You! I am so glad. :)
Date: Jun 28, 2017
Name:

State/Province: BC

The floral display was beautiful. Thank you
Date: Jun 22, 2017
Name:

State/Province: BC

I ordered an arrangement for a same day delivery and they delivered. Flowers were beautiful:) Thank you
Date: Jun 12, 2017
Name:

State/Province: AB

The service from Petals N Buds Metchosin Florist was awesome. Received confirmation that order was received and a email about delivery. This was excellent as I was ordering online from another province. My Family was touched by the Flowers and I was happy with selection to pick from on line! Thank you Very Much!
Date: Jun 05, 2017
Name:

State/Province: BC

The quality and service were excellent. There was a challenge with the first bouquet, and after a call to the you- they were resent, no extra charge and lasted a long time!Thank you
Tara's Reply:
Date: Jun 06, 2017, 1:32 pm

Your welcome. Very sorry for the first mistake.
Date: May 31, 2017
Name:

State/Province: VA

First time ordering and it went very smoothly. The recipient was thrilled with her flowers, too! This was a Mother's Day order and I was a little nervous using a new shop. Couldn't have been better- thanks!
Tara's Reply:
Date: May 31, 2017, 7:00 pm

This is so nice to hear. Thank You.
Date: May 26, 2017
Name:

State/Province: BC

I ordered flowers for Mothers Day to be delivered on Friday May 12th. They were delivered on that date and very much admired and appreciated by my mother in law. thank you.
Date: May 20, 2017
Name:

State/Province: AB

very good and most helpful from your staff in making sure that my order got to where it was going on time.
Date: May 17, 2017
Name:

State/Province: BC

The flower arrangement I received for Mothers Day was beautiful. It had Lilies and peonies. Only one of the 4 peonies opened A bit of a disappointment. However the georgeous Lilies are keeping the arrangement very pretty.
Tara's Reply:
Date: May 17, 2017, 2:33 pm

Hi I am sorry about our Peonies this year. It was not our intention to send such out. We would like to provide you something in its place as we are also unhappy we sent these out. Please send us an email with your full name and phone number to info@petalsnbuds.ca and we will look up your order and exchange something appropriate. Thank You.
Date: May 16, 2017
Name:

State/Province: BC

I received 2 item from you for Mother's Day. One was a floral bouquet which was and still is lovely.the other was an arrangement of peonies - they were a terrific disappointment only 2 flowers opened and 3 just turned brown and petals fell off.why did this happen???i like the idea of using a Metchosin florist BUT not if flowers are not FRESH. gay pearce
Tara's Reply:
Date: May 16, 2017, 6:58 pm

Thank you. I totally understand. I was going to call you this week because of the peonies. Our complete batch of peony went bad. We will be providing you a complete new arrangment to the same value as this which you had ordered. I am so sorry for what happened. Within 10 of days your mom will recieve a brand new bouquet. Again our deepest appologies.
Gay pearce's Reply:
Date: May 16, 2017, 7:31 pm

Thank for your reply and in advance for the replacement flowers peonies. My daughter had specifically ordered peonies for me as she loves them. Thank you for your excellent follow up. Gay pearce
Date: May 15, 2017
Name:

State/Province: BC

I received a floral arrangement at 10 p.m. at night. The phone call prior to delivery woke me up. However, the flowers are very pretty--not a plant.
Tara's Reply:
Date: May 17, 2017, 2:39 pm

We are so sorry to have woken you up. In our haste we continued to do deliveries past our usual daylight hours. It was an unusally busy weekend and we had an unusual floral variety this year as well. Our deepest apologies as we try to communicate with our customers in a far more effective way. Please allow us to help you again and allow us to prove your trust in providing quality flowers and better customer service.
Date: Apr 28, 2017
Name:

State/Province: AB

Very pleased with the service. I ordered two calalily plants on line, however, you called me the next day to say the ones you had in stock were not very nice or big. I was asked if you could substitute with the beautiful hydrangia's you had in stock. I was given colour choice and the recipients of the plants said they were absolutely beautiful! Thank you for not just delivering a sad plant (which often happens with on-line orders) and instead, contacting me with options. Will be contacting Petals N Buds again for sure!
Tara's Reply:
Date: Apr 29, 2017, 12:33 pm

Thank you so much for this. I am really glad we were able provide you something beautiful. Kindest Regards!
Date: Mar 10, 2017
Name:

State/Province: BC

I'm so glad I found your website in Langford. I was impressed talking to you. You made sure I was going to be happy with the bamboo that I wanted to send my grand daughter-in-law starting her new business in Langford. You went that extra mile of service with added touches to make sure it was perfect, and it was. PS-her business is starting of better than she hoped for, Thank you!
Tara's Reply:
Date: Mar 10, 2017, 3:06 pm

I am so excited to have 9 Round Fitness in our area. New business brings breath to options. I hope she does really well over her career. Thank you for calling us to help in her celebration.
Date: Mar 09, 2017
Name:

State/Province: BC

I ordered flowers for my daughter's birthday on very short notice and I was very pleased that Petals N Buds made a beautiful arrangement and had it delivered before dinner on the same day. The purple vase in the order had been substituted with a lovely deep red one and some purple flowers substituted with red ones but the arrangement was beautiful. (I had been contacted prior to delivery advising of the substitution.) Thank you for making my daughter's birthday a great day. The flowers were wonderful surprise.
Tara's Reply:
Date: Mar 10, 2017, 10:51 am

Thank you so much for your reply. We are so glad you are happy with your flowers. We hope you come again. Happy St Patrick's Day arriving!
Date: Feb 26, 2017
Name:

State/Province: BC

I had great service and the flowers lasted a long time. Really beautiful! Will be coming back for sure.
Date: Jan 05, 2017
Name:

State/Province: BC

Beautiful! One of the loveliest I've seen, thank you!
Date: Dec 29, 2016
Name:

State/Province: BC

I was really impressed with the arrangements that were available on line and how easy it was to place my order. The recipients advised that it was the nicest arrangement they had every received. I was very impressed when you took the time to email me to let me know they had been delivered. I have already mentioned you to friends and relatives. Thanks for the great service.
Tara's Reply:
Date: Dec 30, 2016, 5:21 am

You are so very welcome. I am so glad you found us. We enjoyed creating for you. Have a Happy New Year!
Date: Dec 24, 2016
Name:

State/Province: BC

The website order was very easy. The only disappointment I had is that the roses were yellow and not red as shown in the picture. Other than that, I would order through you again. Thank you.
Tara's Reply:
Date: Dec 24, 2016, 7:55 pm

Hi, I apologize for the change in color of the roses. We were out of red and the roses you received were white. We do like our customers to know that from time to time we must allow for substitutions according to availability. Have a Merry Christmas.
Date: Dec 10, 2016
Name:

State/Province: BC

Loved the flowers thank you. Lovely delivery lady. Thanks 5 stars for sure
Date: Dec 05, 2016
Name:

State/Province: ON

Your service was excellent. My sister, Heather Smith, was delighted with the flowers. I will use you again! Rosemary Gray
Date: Sep 08, 2016
Name:

State/Province: BC

Fast efficient service!
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PETALS N BUDS METCHOSIN FLORIST
3431 Happy Valley Rd
Langford, BC. V9B 1K2
Local: (778) 430-4114

All prices shown in Canadian dollars

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